Online orders are shipped within 72 hours. We request you to reuse/recycle the packaging which is the lovely LABEL ISHANA cloth bag.
Yes of course we do! Domestic shipping in India is free and for all international orders we have a standard shipping rate of USD 20 per order. There is no reason why you cannot have your LABEL ISHANA goodies globally - happy shopping!
Domestic packages (within India) typically take 4 to 5 business days. International packages will depend on your location but typically no more than 10 business days. We will provide you a tracking number in all cases and you will know how long your LABEL ISHANA pieces will take to get to you :)
Each of our pieces goes through a very strict quality protocol. You might find that the color and texture of the fabric is uneven – this is not a fault but in fact a beautiful characteristic of the hand weaving and hand crafting process.
However, any purchase may be exchanged if unused, unwashed and undamaged. We are happy to provide an exchange or LABEL ISHANA store credit.
The cost of return or exchange is to be borne by the customer.
We accept returns (to be exchanged for another item or store credit) within 15 days. The LABEL ISHANA team holds the right to not accept returns in case the product is used or damaged by the customer.
All your LABEL ISHANA pieces are handwoven – so we suggest you take special care of these and only dry clean.
You can pay online with your credit/debit card or get in touch with us via email if you prefer to do an online bank transfer.